kaseno Terms and Conditions
Please read these terms and conditions carefully before using the kaseno platform. This document outlines all policies regarding your account, bonuses, payments, and responsible gaming.
General Terms and Introduction
These terms and conditions form a legally binding agreement between kaseno and any user of this platform. kaseno is an online betting and casino platform operated for adult players in Bangladesh.
By accessing kaseno, creating an account, or playing any game, you are agreeing to these terms and conditions. If you disagree with any part of these terms, please stop using this platform immediately.
- kaseno is an online gaming platform operated solely for entertainment purposes.
- Users must be at least 21 years old to use this platform.
- kaseno reserves the right to amend these terms and conditions at any time without prior notice.
- Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
Account Registration and Eligibility
To create an account on the kaseno platform, users must meet the eligibility requirements below. If any false information is provided, kaseno reserves the right to suspend or terminate the relevant account.
2.1 Account Creation Requirements
- Each individual may create only one account. Creating multiple accounts is strictly prohibited.
- The name, address, and contact details provided at registration must be truthful and accurate.
- Your account password must be kept confidential and must not be shared with any third party.
- kaseno may request identity verification documents at any time.
- Accounts may not be opened in the name of a corporate entity or business organization.
2.2 Prohibited Use
- Operating an account on behalf of a minor (under 21 years of age).
- Using bots, scripts, or automated software to play games.
- Attempting to breach the platform's security systems.
- Attempting unauthorized access to another user's account.
Deposit, Withdrawal and Payment Policy
All transactions on the kaseno platform are fully secure and protected by SSL encryption. The following policies apply to deposits and withdrawals.
| Description | Amount / Details |
|---|---|
| Minimum Deposit | ৳300 (per method) |
| Minimum Withdrawal | ৳800 |
| Withdrawal Time | 10–45 minutes |
| Supported Payment Methods | bKash, Nagad, Rocket, Upay |
- Deposited funds must come from your own account — third-party payments are not accepted.
- Withdrawal requests are processed after the verification process is completed.
- kaseno may place a hold on withdrawals in the case of unusual or suspicious transactions.
- kaseno reserves the right to conduct necessary investigations to prevent money laundering.
- Funds held in your kaseno balance will not be considered for interest or profit.
Bonuses and Promotional Offers
kaseno offers various bonuses and promotional offers. Each bonus has its own terms and conditions, which must be read carefully before accepting any bonus.
4.1 Welcome Bonus
- New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000.
- Example: A deposit of ৳1,000 earns a bonus of ৳2,000, giving a total balance of ৳3,000.
- Example: A deposit of ৳10,000 earns a bonus of ৳8,000 (maximum limit), giving a total balance of ৳18,000.
- Wagering requirement to withdraw the bonus: 20 times (20x).
4.2 General Bonus Terms
- The welcome bonus applies only once per person, household, address, or IP address.
- Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
- kaseno reserves the right to modify or withdraw any promotion.
- If bonus abuse is found, the account may be terminated.
- Bonus wagering must be completed within the specified time limit.
VIP Program and Loyalty Benefits
Regular players can earn weekly cashback and special benefits by participating in the kaseno VIP program. VIP tier is determined based on the player's activity.
| VIP Tier | Weekly Cashback |
|---|---|
| Bronze | Up to 0.2% |
| Silver | Up to 0.3% |
| Gold | Up to 0.5% |
| Platinum | Up to 0.6% |
| Diamond | Up to 0.8% |
- VIP tier advancement depends on the player's consistent activity.
- kaseno reserves the right to change the terms of VIP benefits.
- VIP cashback is paid out on a weekly basis.
- VIP membership is non-transferable.
Gaming Policy and Fair Play
kaseno is committed to ensuring a fair and transparent gaming environment. All games available on our platform are built by accredited software providers and operate using Random Number Generator (RNG) technology.
- All game outcomes are completely random and not predetermined.
- If a game is interrupted due to a technical issue, kaseno may offer a refund or the option to replay where applicable.
- kaseno is not responsible for any issues arising from a software provider's technical fault.
- If a technical error in a game is confirmed, the relevant round may be voided.
- In live casino games, the dealer's decision is considered final.
Security, Privacy and Data Protection
kaseno places the highest priority on protecting your personal information. Our platform uses SSL encryption technology to keep all your data and transactions secure.
- Details on how personal information is collected and used can be found in our Privacy Policy.
- Always keep your account login details confidential and do not share them with anyone.
- If you believe your account has been compromised, notify our support team immediately.
- kaseno will never ask for your password or payment PIN via email or chat.
- Your personal information is not shared with third parties except where legally required.
Responsible Gaming
kaseno is deeply committed to responsible gaming. We believe gaming should be an enjoyable form of entertainment, not a cause of financial or mental hardship. This platform is for users aged 21 and above only.
- You can set your own weekly or monthly deposit limits.
- A temporary account pause or self-exclusion option is available if needed.
- Visit our Responsible Gaming page for awareness and support on gaming addiction.
- If you notice signs of gambling addiction, seek professional help immediately.
Account Suspension, Cancellation and Termination
kaseno reserves the right to suspend or terminate accounts under certain circumstances. kaseno's decision on this matter is final.
9.1 Grounds for Account Termination by kaseno
- Providing false or misleading information.
- Fraudulent or deceptive activity.
- Bonus abuse or operating multiple accounts.
- Money laundering or other illegal activities.
- Any serious breach of these terms and conditions.
9.2 Account Closure by the User
You may request to close your account at any time by contacting our support team. Any verified balance may be withdrawn before the account is closed.
Limitation of Liability and Disclaimer
The kaseno platform is provided on an "as is" basis. kaseno is not liable for the following:
- Any loss or damage caused by an internet connection failure.
- Faults in third-party software or servers.
- Interruption to gameplay due to unforeseen technical issues.
- Force majeure — natural disasters, government restrictions, or other uncontrollable circumstances.
- Any loss resulting from the user's own negligence or irresponsibility.
kaseno's maximum liability shall not in any circumstance exceed the total deposits made in the month of the claim.
Dispute Resolution Process
Any dispute between kaseno and a user will be addressed with an effort to reach an amicable resolution. The dispute resolution process is described below.
- Step 1: Submit your complaint to our support team via 24/7 live chat or email.
- Step 2: The support team will review the complaint within 72 hours.
- Step 3: If unresolved, the complaint will be escalated to the management level.
- If both parties cannot agree on kaseno's final decision, the matter will be resolved through neutral mediation.
Miscellaneous Provisions
12.1 Changes to Terms
kaseno reserves the right to change these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website. Continued use of the platform will be considered acceptance of the new terms.
12.2 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.3 Entire Agreement
These terms and conditions, privacy policy, and responsible gaming policy together form the complete agreement between kaseno and the user.
12.4 Contact
Contact us for any questions or concerns regarding these terms and conditions:
- 24/7 live chat support (in Bengali)
- Email: [email protected]
Related Policies
Read More
Explore our other important policy and information pages that will further enrich your kaseno experience.