kaseno's commitment to responsible gaming
Let entertainment stay healthy — kaseno is always here to help you play safely. Use our tools and guidelines to keep your gaming experience in check.
Why does responsible gaming matter?
Online gaming and betting can be an enjoyable form of entertainment — but when it goes out of control, it can have a negative impact on personal and family life. kaseno believes that the enjoyment of gaming should be safe and responsible for everyone.
We provide a range of tools and support to keep every player informed and protected. Set your own limits, stay aware, and seek help when you need it.
For players aged 21 and above only. Opening an account for minors is strictly prohibited.
Our features for your safety
kaseno gives you several effective tools to keep your gaming experience under control.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately, and changing it requires a waiting period of at least 24 hours.
Time-Out
If you need a short break, temporarily close your account for a set period (from 1 day up to 6 weeks). During this time you will not be able to log in or place bets.
Self-Exclusion
Choose self-exclusion for a longer break. Your account can be closed from 6 months up to permanently. Once this step is taken, the option to reverse it is limited.
Betting Limit
Set the maximum amount you want to wager per session or per bet in advance. This limit will stop you from placing large bets on impulse.
Session Reminder
Keep session reminders on to track how long you have been playing. An alert every 30, 60, or 90 minutes will encourage you to take a break.
Support and Advice
If you have any concerns about gaming, contact our 24/7 live chat. Our specialist team will assist you in Bengali and, if needed, point you toward professional support.
Signs of problem gaming
If any of the following signs appear in you or someone close to you, seek help now.
- Spending more than your budget on gaming and placing bigger bets to try to recover losses.
- Hiding your gaming habits from family or friends, or lying about it.
- Trying to stop gaming but being unable to, and repeatedly coming back.
- Neglecting work, studies, or family responsibilities to spend time gaming.
- Spending money needed for daily living (rent, food, medicine) on gaming.
- Feeling anxious, irritable, or restless when unable to play.
- Continuing to game by taking on debt or selling assets.
Habits of a responsible gamer
Following these habits will keep gaming enjoyable at all times.
- Only play with money you can afford to lose without it affecting your life.
- Set a budget and time limit before you play and stick to them.
- Treat gaming as entertainment only — not as a way to earn income.
- Take regular breaks and spend time on other hobbies and activities.
- Avoid playing when you are feeling stressed, depressed, or lonely.
- Use our deposit limit and time-out tools regularly.
- Use the self-exclusion feature straight away if you feel you need it.
How to set your limits
Log in to your kaseno account and set your gaming limits in just a few steps.
Log In
Log in to your kaseno account.
Open Settings
Go to the "Responsible Gaming" option in the profile menu.
Choose a limit
Select deposit limit, time-out, or self-exclusion.
Confirm
Enter the amount or time period and confirm — it takes effect immediately.
Why is 21+ age confirmation important?
kaseno strictly ensures that only individuals aged 21 or above can open an account and play on our platform. Minors are more vulnerable to the risks of gaming and protecting them is our highest priority.
Age verification is mandatory at registration. If there is any doubt, we may request additional identity documents. Providing false information will result in account suspension.
If you suspect that a minor is using your account, notify us immediately via live chat or email us at [email protected].
Steps to protect children
If there are children or teenagers at home, take the following steps to block their access to online gaming sites:
- Install parental control software on your device.
- Enable filters for gaming websites in your browser.
- Keep your kaseno password and login details secure.
- Have an open conversation with children about the risks of online gaming.
Where to get help
You are not alone in dealing with gaming problems — kaseno and our support team are here for you.
Live Chat Support
Get support in Bengali 24/7. Our specialist team is always ready to help with any gaming concerns or issues.
Email Support
Contact us by email for detailed matters. Write to [email protected] and we will respond as soon as possible.
Professional Advice
If you need professional mental health support for gaming addiction, we will help point you in the right direction.
Questions and answers about responsible gaming
Start safe gaming today
Use kaseno's protection tools and enjoy gaming responsibly. Check our FAQ to learn more or start playing right away.