kaseno's Privacy Policy

1. What Information We Collect

kaseno collects certain information from users to operate its services. This information is divided into two main categories:

1.1 Information You Provide Directly

When you register or log in to kaseno, or contact our support team, you may provide the following information:

• Your full name and date of birth (for age verification)
• A valid email address
• Mobile number (for payment verification)
• Payment method details: bKash, Nagad, Rocket, or Upay account number
• Identity verification documents (where applicable)
• The content of your conversations with our support team

1.2 Information Collected Automatically

When you use the kaseno platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser information and operating system
• Time, date, and session details when you access the site
• Which pages you visited and how long you stayed
• Transaction history (deposits, withdrawals, betting activity)
• Data collected through cookies and similar tracking technologies

2. How We Use Your Information

kaseno uses your personal information only for defined and legitimate purposes. Our primary purposes are:

• Account Management: Verifying your registration, ensuring account security, and confirming your identity.
• Payment Processing: Completing deposit and withdrawal transactions through bKash, Nagad, Rocket, and Upay.
• Service Improvement: Analyzing our platform's performance and improving the user experience.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Security and Fraud Prevention: Preventing unauthorized access and illegal activity.
• Age Verification: Ensuring that only users aged 21 or older are using the platform.
• Bonuses and Promotions: Sending you offers and benefits applicable to you.
• Legal Compliance: Adhering to applicable laws and regulations.

3. Data Storage and Security

kaseno gives the highest priority to the security of your personal information. We use industry-standard technologies and practices to keep your data secure:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption is used for all data transmissions.
• Payment information is stored on secure, encrypted servers.
• Regular security audits and vulnerability assessments are conducted.
• An automated system is in place to detect suspicious activity.

3.2 Organisational Security

• Only authorised staff have access to user information.
• All staff are required to follow strict confidentiality rules.
• Access to data is controlled on a need-to-know basis.

3.3 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, we may retain information for a defined period as required by legal obligations, fraud prevention, and dispute resolution. Once the necessary retention period has passed, information is securely deleted.

4. Sharing Information with Third Parties

kaseno does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organisations follow their own privacy policies.
• Technology Partners: Technology service providers used to operate the platform receive only the minimum information necessary and operate under strict confidentiality agreements.
• Legal Reasons: If required by law, court order, or a legitimate request from a government authority, we may be obliged to provide relevant information.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred to the new entity, but the terms of this policy will continue to apply.

Outside the circumstances described above, no information is shared without your consent.

5. Cookie Policy

The kaseno website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: These are necessary for maintaining login sessions and ensuring account security. Without these cookies, the site will not function properly.
• Functionality Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Collect site usage statistics to help improve services.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some important functions of the site.

6. Your Rights

As a kaseno user, you have the following rights regarding your own personal information:

6.1 Right of Access

You can request at any time to know what information we hold about you. We will provide this information within a reasonable timeframe.

6.2 Right to Rectification

If you believe any of your information is incorrect or incomplete, you can request that it be corrected. We will make the necessary changes as soon as possible.

6.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, if we have legal obligations, it may not be possible to delete all information immediately.

6.4 Right to Object to Processing

You can object to the processing of your information for marketing or non-essential purposes. We will respect your objection and stop processing where applicable.

6.5 Right to Lodge a Complaint

If you believe we are not handling your information properly, please contact us directly. We will take your concerns seriously and work to resolve them.

7. Child Protection

kaseno strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any minor. If a parent or legal guardian becomes aware that their minor child has registered on our site, please contact us immediately. We will close the account and delete all associated information.

Age verification is an essential part of our registration process. Only users aged 21 or older may use kaseno's services.

8. International Data Transfers

Our servers and technology infrastructure may in some cases be located outside Bangladesh. In such cases, your personal information may be transferred to international servers. However, for any such transfer we always ensure the following:

• Full encryption is ensured during data transfer.
• Third-party service providers adhere to privacy standards equivalent to this policy.
• The protection of your information remains consistent everywhere.

9. Response to Security Breaches

If there is any reason to believe that the security of your personal information has been compromised, kaseno will take the following steps:

• Identifying and stopping the security breach as quickly as possible.
• Notifying the affected users within a reasonable timeframe.
• Taking the necessary technical and legal steps to minimise damage.
• Implementing improved measures to prevent similar incidents in the future.

If you notice any unusual activity on your account, please inform our support team immediately.

10. Changes to This Policy

kaseno reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notice may be sent to your registered email address.
• A notification may be displayed after you log in to the site.

If you continue to use the site after changes have been made, this means you have accepted the new policy. We recommend reviewing this page regularly.

11. Responsible Gaming and Privacy

kaseno takes responsible gaming very seriously. Using information about your gaming activity, we can:

• Identify unusual betting patterns and provide you with support.
• Offer self-exclusion or limit-setting options.
• Provide guidance to support players who may be at risk of addiction.

For more information on responsible gaming, visit our Responsible Gaming page.

12. Consent and Acceptance

By creating an account or using kaseno's services, you confirm that:

• You have read and understood all the terms of this privacy policy.
• You are voluntarily agreeing to the terms of this policy.
• You are aged 21 or older.
• You are fully capable and authorised to provide your own information.

If you do not agree with any term of this policy, please refrain from using kaseno's services.